Annanda Chaga Product Returns
Organic Wild Canadian Chaga Mushrooms - Health Canada Approved - Lab Tested Safe - FREE SHIPPING over $45 CANADA / $55 USA
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Return Policy

Product Return

Customer Support
Toll Free 1-855-552-4242

Please contact us with your concerns so we may address the issue in the quickest manner possible.  In order to safeguard the well being of our employees during Covid-19 outbreak we are unable to accept product returns. 

Shipping couriers offer a maximum of $100 insurance on your order. 

If your order has arrived damaged or has been lost or stolen please contact us if you wish us to open a claim on your behalf.  Once your claim is approved, we will gladly issue you a store credit for the approved amount. 

Additional Route+ Shipping Insurance 

Annanda chaga is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. 

* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Defective Product Policy

Product quality and integrity is most important to us.  However, If you feel you have received Annanda chaga products that are defective please contact us within 30 days of your purchase and we will be glad to assist you.  Annanda reserves the right to determine whether store credit, replacement or refund will be issued.