FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! We usually process orders within 48 hours. If you contact us before your order ships we can cancel and issue you a full refund.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship within Canada and to the United States, To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Orders shipping within Canada normally takes 3-5 days.
Order to the USA will take 7-10 business days.
Contact us for a free shipping quote.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order.
Due to health regulations Items must be returned in the same condition in which they were received and must be unopened and in the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Product Questions
What are the benefits of Chaga mushrooms?
What are the benefits of Chaga mushrooms?
Chaga mushrooms are known for their high antioxidant content, which can help boost the immune system, reduce inflammation, and support overall health. They are often used to improve energy levels, enhance mental clarity, and promote skin health. Many customers report positive effects on mood and well-being when incorporating Chaga into their daily routine.
What is the difference between Lion's Mane triple Extract and Tincture?
What is the difference between Lion's Mane triple Extract and Tincture?
HI, the two products are the same. Our new Lion's mane tincture has replaced the triple mushroom extract. Name is different due to Health Canada regulations.
How should I take Chaga extract?
How should I take Chaga extract?
We recommend taking 2 dropper pulls of Chaga extract daily. You can mix it into your favorite beverage, such as tea or smoothies, or take it directly. For optimal benefits, consider pairing it with brewed Chaga tea for a synergistic effect.
How do I prepare Chaga tea?
How do I prepare Chaga tea?
To prepare Chaga tea, use chunks or powder and simmer in water for at least 30 minutes. For a stronger brew, you can soak the chunks overnight in a slow cooker. Brewed tea can be stored in the fridge for up to two weeks, making it easy to enjoy daily.
Can I use your products for pets?
Can I use your products for pets?
While our products are designed for human consumption, some customers have successfully used Chaga and other mushroom extracts for their pets. However, we recommend consulting with a veterinarian before introducing any new supplements to your pet's diet to ensure safety and proper dosage.