As stewards of the Boreal forest, we approach shipping with the same care we bring to harvesting, preparation, and packaging. Every order is packed by hand and shipped with attention to environmental responsibility, transparency, and reliability.
Shipping Within Canada
At this time, Annanda ships within Canada only.
All orders are carefully packed and dispatched from Ontario using trusted Canadian carriers.
Carriers used
- Canada Post Expedited
- Purolator Courier
PO Boxes & Rural Addresses
For PO Boxes and remote locations not serviced by standard couriers, Canada Post is used to ensure reliable delivery.
Order Processing & Delivery Times
- Processing time: Orders are hand‑packed and processed within 2–3 business days
- Estimated delivery: Most Canadian orders arrive within 3–5 business days, depending on location
Delivery times may vary during peak periods or due to weather conditions beyond our control.
Free Shipping (Canada Only)
We are pleased to offer free shipping on orders over $75 CAD within Canada
(excluding Canadian Territories).
Details
- The free‑shipping threshold is calculated on the order subtotal after any discounts or Forest Credits
- Free‑shipping orders are sent via the carrier selected at Annanda’s discretion
Tracking & Order Updates
- Tracking information is automatically emailed as soon as your order leaves our facility
- Tracking allows you to follow your shipment from departure to delivery
If you experience any delivery issues, our customer care team is here to help.
International Shipping
At present, Annanda does not ship outside of Canada.
We greatly appreciate the interest and support from our international community and continue to monitor cross‑border shipping conditions. Any future updates regarding international shipping will be shared through our Wisdom of the Forest newsletter.
Questions?
If you have questions about shipping, delivery timing, or order status, please reach out — we’re always happy to assist.
In Health & Nature,
Heather & Blair
Founders & Harvesters